The first round of questions were necessary because this all-important information is not spelled out on the vendor's first opportunity to disclose it - his website.
Notice how even under direct questioning he avoids saying any more than he thinks he needs to - to avoid getting down to the really nasty provisions he's trying to hide:
The Ruse:
- "There are no annual licensing or service fees."
- Let's split hairs and call 'service fees' 'Technical Support'.
- Annual support is "$19.95 per month".
- Oh! there are annual support fees!? Why didn't you say so in the first place? And $2,394 over 10 years for a program that cost $495 or $995?!!
- Plan on not paying the support fee?
- You'll pay $125 PER INCIDENT!
- Plan on not paying the support fee?
If $125 'per incident' isn't enough to force you into paying annual support fees, then how's this? You won't be entitled to necessary software updates either!
- Need help after 5pm (Central) or on weekends?
- You'll need the super-dooper support plan. Get this: $1,152 per year! (or does $96/month sound better?)
- Need more help after one hour?
- "Training is available at a rate of $125 per hour."
- I don't pay my accountant $125 per hour!!
-
- True to form, he avoided saying what the transfer fee is for the $995 version. Wanna bet it's (much) higher?
- Epilogue: Yep: $595. Imagine buying this software, one day selling your store and having to inform your buyer that between the two of you, you're going to have to pay this vendor 60% more to continue to use the program!
The Perpetrator:
On top of all else, this vendor IS NOT Best Consignment Shop Software, even though that name appears in this listing:
Apparently, in addition to not telling the truth about the real cost of his product, this vendor is also mimicking his competitor's name in hopes of profiting from the confusion!
Send an Email