Hardware for Consignment Shops

Hardware Cost Comparison

The price differences for identical hardware can be shocking. For example, two software vendors price the exact same label printer at drastically different price points:

This example clearly demonstrates how it's possible to pay significantly more than necessary for the exact same equipment. The price difference of $135 is substantial, but the ongoing support costs make the gap even wider over time. Always compare total costs including shipping and support before making a decision.

Hidden Fees to Watch For

Vendors who tack on fees for cables, shipping, and other "extras" are likely to exploit customers in other ways as well. These additional charges can quickly add up, turning what seemed like a reasonable purchase into an expensive one.

A good rule of thumb is to find a vendor that doesn't play pricing games. If you pay the price that you saw quoted initially without surprise additions, you're probably dealing with a reputable company. Transparency in pricing is often an indicator of overall business ethics.

Hardware Support Considerations

Buying hardware from the right source will provide you with significant advantages that go beyond the initial purchase price. The best vendors offer comprehensive support packages that include:

• Free technical support for the life of the product
• Fast shipping on both initial purchases and replacements
• Extended warranties (3-5 years) without additional cost
• Quick replacement of defective equipment
• Reliable, knowledgeable support staff familiar with consignment operations

When evaluating support options, ask specific questions about what happens if your hardware malfunctions. Will they ship a replacement immediately, or will you need to wait until they receive and inspect your returned item? How quickly can you expect resolution? These details matter when your business operations depend on functioning equipment.

Where to Purchase Hardware

You have several options when purchasing hardware for your consignment shop:

Software Vendor

Purchasing directly from your software vendor ensures compatibility and integrated support, but prices and policies vary dramatically between vendors. Some offer fair pricing and excellent support, while others mark up hardware significantly and charge for support.

Direct from Manufacturer

Buying directly from hardware manufacturers can sometimes save money, but you'll need to ensure compatibility with your software and may need to manage separate support channels for software and hardware issues.

Third-Party Retailers

Retailers like Amazon, Newegg, or specialized POS equipment suppliers often offer competitive pricing, but support quality varies. Research warranty and return policies carefully.

Used Equipment

While you can purchase used merchandise on eBay, Craigslist, or elsewhere, keep in mind that your software vendor will not be the source to contact when problems arise. You might be buying someone else's problems, and the savings may not be worth the risk and potential downtime.

What Hardware to Purchase

Different types of hardware have different compatibility considerations:

Barcode Scanners

Most barcode scanners should work with any software program. Look for scanners that can be configured to add a carriage return after scanning, as this is often required by consignment software.

Standard Printers

Most standard printers (inkjet, laser) should work with any software. These are used for printing reports, consignor agreements, and other documents.

Specialized Hardware

Receipt printers, label printers, and cash drawers require specific configuration with your software. These items are not universally compatible and should be selected based on your software's specifications.

Cash drawers typically connect to receipt printers, which connect to the computer. The drawer opens automatically when a receipt is printed. Some consignment software may work directly with a cash drawer using a special adapter.

One way to determine if hardware will work with specific software is to install the hardware, point to it from within the software, and attempt to perform its function. Most reputable software vendors provide a list of compatible hardware models.